Your Information. Your Rights. Our Responsibilities.
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Effective date: October 15, 2026 · Version 1.0
This notice applies to the health care services provided by Louisiana beon LLC and Kansas beon LLC (together, “bēon,” “we” or “us”), including bēon Connect, one-time visits, telehealth visits, in-person visits at bēon clinics, and bēon physician-guided programs such as Weight Management and Hormone programs.
Privacy contact: Privacy Officer · 985-800-2366 · [email protected] · 1170 Meadowbrook Boulevard, Mandeville, Louisiana 70471
You have the right to:
Get a copy of your paper or electronic medical record
Correct your paper or electronic medical record
Request confidential communication
Ask us to limit the information we share
Get a list of those with whom we’ve shared your information
Get a copy of this privacy notice
Choose someone to act for you
File a complaint if you believe your privacy rights have been violated
You have some choices in the way that we use and share information as we:
Tell family and friends about your condition
Provide disaster relief
Provide mental health care
Market our services and sell your information
Raise funds
We may use and share your information as we:
Treat you
Run our organization
Bill for your services
Help with public health and safety issues
Do research
Comply with the law
Respond to organ and tissue donation requests
Work with a medical examiner or funeral director
Address workers’ compensation, law enforcement, and other government requests
Respond to lawsuits and legal actions
To the extent that we have your substance use disorder patient records, subject to 42 CFR part 2, we will not share that information for investigations or legal proceedings against you without (1) your written consent or (2) a court order and a subpoena.
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
You can see much of your health information, including visit summaries and results, in your bēon patient portal at go.livebeon.com.
You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Contact our privacy contact to make a request.
We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
You can ask us to correct health information about you that you think is incorrect or incomplete. Contact our privacy contact to make a request.
We may say “no” to your request, but we’ll tell you why in writing within 60 days.
You can ask us to contact you in a specific way (for example, a certain phone number, email address or the patient portal only) or to send mail to a different address.
We will say “yes” to all reasonable requests.
You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no,” for example, if it could affect your care. If we agree to your request, we may still share this information in the event that you need emergency treatment.
If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information. bēon services are generally paid for directly by you, and we do not bill health insurance for them.
You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly. This notice is also available at livebeon.com/notice-of-privacy-practices and in your bēon portal.
If someone has authority to act as your personal representative, such as if someone has your medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
We will make sure the person has this authority and can act for you before we take any action.
You can complain if you feel we have violated your rights by contacting our privacy contact listed at the top of this notice.
You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/hipaa/filing-a-complaint/index.html.
We will not retaliate against you for filing a complaint.
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to:
Share information with your family, close friends, or others involved in your care or payment for your care
Share information in a disaster relief situation
If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
In these cases we never share your information unless you give us written permission:
Marketing purposes
Sale of your information
Most sharing of psychotherapy notes
We never sell your health information. We may send you information about bēon’s own services, memberships and programs that may be relevant to your health. You can ask us at any time to stop sending these communications. We do not use your health information to market other companies’ products or services without your written permission.
Fundraising. bēon does not conduct fundraising. If that changes, you can tell us not to contact you, and if we have your substance use disorder patient records, subject to 42 CFR part 2, we will give you clear and obvious notice in advance and a choice about whether to receive fundraising communications that use your Part 2 information.
Treat you. We can use your health information and share it with other professionals who are treating you, including laboratories, imaging centers, pharmacies (including compounding pharmacies that prepare medications your provider prescribes), and specialists we refer you to. Example: Your bēon provider sends a prescription to the pharmacy you choose, or shares your visit summary with your primary care provider at your request.
Run our organization. We can use and share your health information to run our practice, improve your care, and contact you when necessary, including appointment reminders, test result notifications and messages about your care. Example: Our clinical team reviews your intake answers before your visit to prepare your provider and decide the right type of visit.
Bill for your services. We can use and share your health information to bill and get payment for your services, including through our payment processor. Example: We use limited information about your visit to process your payment.
Business associates. We work with companies that perform services for us, such as our electronic health record, patient portal, telehealth, scheduling, communication and payment providers. We share only the information they need, and they must protect it under a written agreement with us.
Telehealth and electronic communication. When you receive care by video, phone or secure messaging, your information is handled with the same protections as in-person care. If you ask us to communicate by regular email or text message, those methods may be less secure; we will honor your preference and use the minimum information necessary.
We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes.
In all cases, including those listed below, if we have substance use disorder patient records about you, subject to 42 CFR part 2, we cannot use or share information in those records in civil, criminal, administrative, or legislative investigations or proceedings against you without (1) your consent or (2) a court order and a subpoena.
Help with public health and safety issues. We can share health information about you for certain situations such as:
Preventing disease
Helping with product recalls
Reporting adverse reactions to medications
Reporting suspected abuse, neglect, or domestic violence
Preventing or reducing a serious threat to anyone’s health or safety
Prescription drug monitoring. When required by state law, we report prescriptions of certain controlled substances to the state prescription monitoring program, and we may check it before prescribing.
Do research. We can use or share your information for health research, under the conditions the law requires.
Comply with the law. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
Respond to organ and tissue donation requests. We can share health information about you with organ procurement organizations.
Work with a medical examiner or funeral director. We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
Address workers’ compensation, law enforcement, and other government requests. We can use or share health information about you:
For workers’ compensation claims
For law enforcement purposes or with a law enforcement official
With health oversight agencies for activities authorized by law
For special government functions such as military, national security, and presidential protective services
Respond to lawsuits and legal actions. We can share health information about you in response to a court or administrative order, or in response to a subpoena.
Louisiana and Kansas law may give certain information more protection than federal law. Where state law is more protective, we follow it.
We are required by law to maintain the privacy and security of your protected health information.
We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
We must follow the duties and privacy practices described in this notice and give you a copy of it.
We will not use or share your information other than as described in this notice unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, at our clinics, in your bēon portal and on our website.
Acknowledging receipt does not mean you agree with or consent to anything in this notice. If you choose not to acknowledge, you may still receive care.